WHEN WILL MY ORDER SHIP?

All orders will leave our warehouse within 2-5 business days. We are a small company and process all orders individually with care from Slovakia, EU.


FREE WORLDWIDE SHIPPING
We currently offer FREE SHIPPING on ALL orders over 50€ WORLDWIDE.


SHIPPING ON ORDERS UNDER 50 
Shipping fee on all orders worldwide is 10€.

Domestic shipping to Slovakia is free.

SHIPPING TIMES
To European Countries: 3-5 business days*
To the Rest of the World: 5-10 business days*
*These are the shipping times provided by the postal service. We are not responsible for any delays that may occur during the shipping process.



RETURNS 
 

PLEASE NOTE: ALL DISCOUNTED PURCHASES OR SALE ITEM PURCHASES ARE FINAL. WE DO NOT OFFER REFUNDS OR EXCHANGES ON SALE ITEMS OR DISCOUNTED PURCHASES. 

 

We want you to be completely satisfied with your purchase. If you are unhappy for any reason, we’ll gladly accept return of an unworn item within 7 business days (domestic returns) or 10 days (European returns) or 17 days (international returns) of purchase. Items should be in the original condition, including tags. Customers will be responsible for shipping and handling charges to return the item. If the package does not reach us safely we will not be able to complete the refund, so you may want to send it registered post.

 

HOW TO RETURN FOR A REFUND:

Please send the tagged/unworn item along with your NAME, EMAIL and ORDER NUMBER to the address below. If you do not include this information we may not be able to refund you. We will credit your original method of payment within 14 business days of return of item, minus original shipping charges.

 

FAULTY PRODUCTS:

Every product we send out is initially quality controlled, however if you have received a product with a manufacturing fault we will happily replace it or refund the cost as long as it has been returned within 1 month of purchase. Anything outside of this time frame will be up to our discretion. Please note that wear and tear in the course of normal use is not considered a manufacturing fault.

 

EXCHANGES:

Please note we DO NOT offer exchanges, but of course you are welcome to return an item for a refund and re-purchase your preferred item/size once we’ve refunded you.

 

 

RETURN ADDRESS:

SHASTA s.r.o.
Prídavková 12
841 06 Bratislava
Slovakia

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